Proactive Change to Enable Quality Care
Whether your organization is looking to shift reimbursement models, shape a new culture, realize the value of a merger, or digitally transform, the healthcare organizations that will succeed at large-scale change need to focus on taking advantage of the opportunities in front of them by activating all employees. Kotter’s research-backed approach to encouraging more leadership and engagement from more people helps clients create a movement of leaders who act with urgency to shape the behaviors, structures, and processes that enhance value, quality of care, and resilient cultures.
Our Unique Approach
Aligning around an opportunity
In response to external changes, frame strategy activation as opportunities to deliver greater patient impact to inspire engagement, personal connection, and a desire to act.
Peer-to-peer engagement and ownership
Engage many, many more people in providing information/insights in both formulating and executing the strategy to create deep commitment to success.
Designing for patient outcomes
Articulating a compelling purpose in a healthcare setting is not hard but connecting employees’ personal “why” and day-to-day actions to the goals of patient outcomes and quality of care takes deliberate effort.
Scaling and sustaining innovation
Cross-functional sprint initiatives to generate fast results to test innovation and challenge traditional ways of working, with results and learnings shared and scaled across the organization.
Increasing transparency and trust
Leveraging leader-facilitated forums for feedback, concerns, and questions will increase intellectual and emotional buy-in for the change while enabling more leadership from more people in all functions and at all levels.
Healthcare Focus Areas
We work with Healthcare clients to accelerate the realization of their goals including:
Featured Resources + Insights
Areas of Expertise
While not an all-inclusive list, the strategies below represent the most common situations our clients face.
01. DIGITAL TRANSFORMATION
Increase engagement, transparency, and excitement for the new technology to deliver the desired business impact.
02. CULTURE CHANGE
Drive intentional culture change that starts with new actions, generates better results, and eventually produces an evolved culture.
03. LEADERSHIP DEVELOPMENT
Provide the breadth and depth necessary to advance change capabilities up, down, and across organizations in a sustainable and scalable way.
04. OPERATIONAL EFFICIENCY
Engage employees to uncover new ideas and the capacity to lead, innovate, and drive value for the customer and the business as a whole.
05. M&A INTEGRATION
Move the “how” of M&A integration to the top of the priority list – right next to the “what” – focus first on culture and people.
06. Strategy Execution
Mobilize people throughout the organization to break down barriers, solve problems, and inspire innovation.
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Pressure on the healthcare industry to control costs has never been greater, and that pressure will only continue to mount. Coupled with the necessity to adapt to the lasting impact of COVID-19 on employee well-being, infrastructure, and patient expectations, the enormity of challenges can present as a risk to providing care.